1. Information We Collect 

We may collect personal details (name, address, phone number, email), health-related information necessary for providing non-medical care services, billing and payment information, and communication preferences (including SMS/text messaging consent). 

2. How We Use Your Information 

We use your information to provide home healthcare services, schedule appointments and assign caregivers, communicate with you about services, maintain compliance with regulations, and improve services. 

3. SMS/Text Messaging 

By providing your phone number, you agree to receive SMS/text messages related to your care, such as scheduling updates, caregiver notifications, and appointment reminders. You may opt out at any time by replying STOP. 

4. Sharing of Information 

We do not sell or rent your personal information. We may share your information only with caregivers providing services to you, authorized third parties (such as billing services, compliance agencies), or when required by law. 

5. Data Protection 

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. 

6. Your Rights 

You have the right to access and update your information, request deletion where legally permissible, and opt out of non-essential communications. 

7. Contact Us 

Essential Hands Home Healthcare, LLC Phone: 330-557-8227 * Email: b.cadle@essentialhandshomehealthcare.com * Address: 16670 Milton Ave, Lake Milton, OH 44429